Para automatización de ventas
Sales Cloud
Para la automatización del servicio al cliente
Service Cloud
Para la automatización del servicio al cliente
Marketing Cloud
Para la automatización de marketing B2B
Pardot B2B Marketing Cloud
Descubre el poder de la inteligencia artificial
AI Solutions
Crea una mejor experiencia de compra
Commerce Cloud
SERVICE CLOUD
Permita a sus equipos crear una red de comunicación precisa con los clientes con Salesforce Service Cloud basado en la Cloud. Cree un espacio de experiencia digital y de 360 grados para sus clientes a través de Service Cloud a la vez que potencia las experiencias de campo de sus equipos.
Realice un seguimiento simultáneo de todas las necesidades de sus equipos y clientes y preste asistencia a sus procesos.
Automatice los procesos de sus equipos con las funciones de flujo de trabajo inteligente de Service Cloud. Cree una gestión de centros de llamadas con herramientas de productividad inteligentes, permitiendo a sus equipos interactuar con los clientes de forma precisa y rápida, y aumentar su productividad.
REQUEST DEMOCon la consultoría digital Kofana, cree nuevos canales de comunicación personalizados para su empresa y mejore el recorrido del cliente en un mundo omnicanal. Personalice sus relaciones conociendo mejor la información sobre los clientes que comparten sus empleados sobre el terreno a través de las aplicaciones.
REQUEST DEMOAhorra tiempo y acelera el proceso de llegar a tus clientes potenciales mientras automatizas los procesos comerciales de tus equipos con Service Cloud. Con el poder de la inteligencia artificial, aumente sus ingresos y facilite sus procesos de venta.
REQUEST DEMO
Fuente: Resultados de la investigación Salesforce Global Success Metrics 2022 basados en 3.706 entrevistas a clientes en EE.UU., Canadá, Reino Unido, Alemania, Francia, Australia, India, Singapur, Japón y Brasil.
Analiza, optimiza y personaliza los datos de las campañas desde un único lugar sin perderte entre diferentes plataformas.
Recopile toda la información que sus agentes necesitan para ofrecer un servicio rápido en un solo lugar. Consulte el perfil de los clientes, el historial de compras y la información de la cuenta. Ofrezca soluciones prediciendo las necesidades de los clientes en poco tiempo con las predicciones de la consola de servicio.
Agilice los procesos de servicio. Guíe a sus clientes personalizando los servicios de asistencia y los procesos empresariales con recomendaciones de enrutamiento basadas en IA. Elimine las tareas manuales y repetitivas. Agilice el trabajo de los agentes automatizando las respuestas por correo electrónico, las actualizaciones de campo y las asignaciones de tareas.
Aumente la productividad de los agentes. Presente las preguntas adecuadas a los clientes en pasos sencillos. Agilice el proceso de gestión del conocimiento. Permita el acceso de los clientes a la información desde dispositivos móviles.
Automatice los procesos de solicitud y aprobación de trabajos. Determine los pasos necesarios para la aprobación de registros, incluyendo a quién preguntar y cómo realizar las acciones. Gestione todos los procesos desde un único lugar para crear y actualizar registros, registrar llamadas e iniciar flujos de trabajo.
SERVICE CLOUD
Salesforce has become an indispensable tool in today's business world. In the digitalizing world, it has become more important to retain existing customers and reach new prospects. This is where Salesforce, the world's number one customer relationship management (CRM) platform, comes into play. Salesforce, which enables companies to manage their business processes more effectively and efficiently, helps you strengthen customer relations and increase your sales by offering various software solutions.
One of the prominent features of Salesforce is that it offers integrated solutions in different fields. Covering many areas such as marketing, sales, and after-sales services, this platform makes your business processes more efficient by putting your customers at the center. Combined with the expertise of its partner Kofana, Salesforce encourages your teams to work from a single center regardless of geographical differences and opens the door to an innovative customer experience.
One of the advantages of Salesforce is integrated applications. With Customer 360, you can bring together marketing, sales, service and IT teams, so you can more easily manage your business processes. Thanks to this integration, you can monitor the data coming from different channels and ensure business continuity by ensuring that your teams work in harmony.
Customer experience is also an important aspect of Salesforce. You can create personalized marketing strategies to expand your client portfolio and win leads. Thanks to the Salesforce platform, you can manage your customer communication channels and offer a unique customer experience.
One of the benefits Salesforce offers is reliability and customer success. With its innovative approach and constantly updated technology, it enables companies to achieve success by meeting their needs.
All in all, Salesforce is a powerful tool that businesses can use to strengthen customer relationships, increase productivity and gain competitive advantage. The integrated solutions offered by Salesforce contribute to the growth and development of businesses thanks to its personalized customer experience and constantly updated technology. In today's rapidly changing business world, it can be a great advantage not to ignore the benefits Salesforce provides for your business.
Customer Relationship Management (CRM) has become an indispensable part of today's business world. In this highly competitive environment, companies have to implement a customer-oriented approach and manage customer relations effectively. CRM, which comes into play at this point, is a strategic tool for companies to track, monitor and analyze all customer interactions and relationships.
The main purpose of CRM is to provide better service to customers, thereby increasing customer loyalty, gaining new customers and ultimately increasing profitability. However, CRM is not just a customer-focused tool. It also includes relationships with colleagues, suppliers and other business partners. In this way, business processes are made more efficient and the entire organization works better as a whole.
A CRM system is often offered as a software-based platform. This platform allows you to manage contact management, sales management, marketing, customer service and many more functions in an integrated way. For example, it can be used to track customer contact history, manage sales opportunities, plan campaigns, and gather customer feedback.
However, CRM is not just software. This strategy should become part of the business culture. All employees within the company are required to think and act in a customer-oriented manner. It is also of great importance to keep the data accurate and up-to-date. A healthy CRM strategy also helps improve business processes through data analysis.
In conclusion, Customer Relationship Management (CRM) is one of the keys to success in the modern business world. Effectively managing customer relationships helps companies increase their competitive advantage and increase their profitability. However, CRM is not just a tool, it is also a strategy. Companies need to adopt a customer-oriented mindset and apply it to the entire organization. In this way, the efficiency of business processes increases and success becomes inevitable.
Salesforce Sales Cloud is a component of Salesforce's customer relationship management (CRM) platform. Sales Cloud offers a suite of tools and features that help sales teams manage customer relationships, automate sales processes, and improve sales performance.
Wherever they are with potential buyers, Salesforce Sales Cloud enables you to connect with your customers with automated interaction tools. It supports the successful management of sales opportunities by improving the customer relations experience, which is built with e-mail, telephone or web solutions integrated with CRM, with automation and insights.
Salesforce Marketing Cloud is a cloud-based service that offers marketing professionals a powerful and comprehensive digital marketing platform. This platform enables businesses to interact with their customers, create personalized campaigns and manage their marketing strategies more effectively.
Salesforce Marketing Cloud supports omnichannel marketing activities. It includes a number of tools such as email marketing, social media management, SMS marketing, ad management and web personalization. In this way, businesses can communicate with their customers at the right time, in the right place and on the right channel.
The biggest difference between Salesforce and other competing CRM platforms is that Salesforce has an extensive and integrated ecosystem. Offering a 360-degree customer view, Salesforce provides its users with an integrated platform that includes sales, service, marketing, commerce, data management, reporting, artificial intelligence and much more.
Salesforce, a cloud-based solution, allows users to access their screens from any device or location. Since the data is stored in the cloud, it also provides an advantage in terms of security and backup.
Selected as the leading CRM system for the 15th time in Gartner's Magic Quadrant report, Salesforce offers its users powerful customization and application development capabilities. It enables businesses to create customized solutions according to their specific needs by creating custom business processes, automations and applications. It offers a 360-degree real-time view of the customer with its sales, marketing, trade and other platforms with highly advanced analytical and reporting capabilities, and allows the preparation of different reports and workflow screens for all of their operational processes. Thus, companies can create personalized campaigns to ensure customer loyalty and provide a consistent and holistic experience in online and offline channels.
Salesforce has a wide range of products as well as a large user community that helps you gain new capabilities while uploading many custom apps and add-ons to the app store AppExchange. AppExchange also allows third-party developers and partners to offer a variety of solutions on the platform.
Of course, other competing CRM solutions have their own advantages and can be chosen depending on the needs of the business. However, factors such as Salesforce's extensive functionality, integration capabilities, and broad ecosystem are key features that set it apart from other competitors.
Customer Relationship Management (CRM) has become an indispensable part of today's business world. In this highly competitive environment, companies have to implement a customer-oriented approach and manage customer relations effectively.
5 Important Key Performance Indicators to Watch in Sales Management
Salesforce has become an indispensable tool in today's business world. In the digitalizing world, it has become more important to retain existing customers and reach new prospects.
Como socio certificado Gold de Salesforce, Kofana le ofrece los mejores servicios de Salesforce. Ofrecemos soluciones de transformación digital que lo llevarán al nivel perfecto en sus procesos de venta y atención al cliente, ya sea en Internet o con su personal de ventas en campo, y donde podrá mantenerse en una comunicación exitosa y medible en cualquier punto de su empresa. contacto con ellos.
