For Sales Automation
Sales Cloud
For Customer Service Automation
Service Cloud
For B2C Marketing Automation
Marketing Cloud
For B2B Marketing Automation
Account Management
Discover the power of AI
AI Solutions
Create a better shopping experience
Commerce Cloud
SERVICE CLOUD
With cloud-based Salesforce Service Cloud, allow your teams to establish a correct communication network with customers. While strengthening your teams’ field experience, create a digital and 360 degrees experience field for your customers via Service Cloud.
Monitor all needs of your teams and customers simultaneously and support their processes.
With smart workflow features of Service Cloud, automatize your processes for your teams. By establishing a call center management with smart productivity tools, help your teams to interact with customers correctly and fast, and increase your productivity.
REQUEST DEMOWith Kofana Digital consultancy, establish new communication channels tailored to your company and develop customer journeys in a multi-channel world. Customize your relationships by turning customer information shared by your field personnel via applications into insights.
REQUEST DEMOWith Service Cloud, while automatizing the business process of your teams, also save time and speed up the process of reaching potential customers. With the power of artificial intelligence, increase your revenue and ease your sales processes.
REQUEST DEMO
Source: 2022 Salesforce Global Success Metrics 2022 research results based on 3,706 customer interviews in the US, Canada, UK, Germany, France, Australia, India, Singapore, Japan and Brazil.
Without getting lost among different platforms, analyze, optimize and customize the data from campaigns on a single platform.
Gather all information that your representatives need to provide fast service on a single platform. View customer profile, purchase history and account information. With the insights in the service console, predict customer needs in a short time and offer solutions.
Ease service processes. With AI-powered instruction suggestions, customize support services and business processes and guide your customers. Get rid of manual and repetitive tasks. Automatize e-mail responses, field updates and task assignments, and speed up the mediators.
Increase the efficiency of representatives. Provide correct questions with simple steps to customers. Ease your knowledge management process. Allow customers to access information via mobile devices.
Automatize task request and approval processes. Including to whom the processes will be asked and how to do them, determine the necessary steps for registry approvals. Manage all processes from a single center for registering, updating, saving calls and starting workflows.
Salesforce Solutions
Salesforce has become an indispensable tool in today's business world. In the digitalizing world, it has become more important to retain existing customers and reach new prospects. This is where Salesforce, the world's number one customer relationship management (CRM) platform, comes into play. Salesforce, which enables companies to manage their business processes more effectively and efficiently, helps you strengthen customer relations and increase your sales by offering various software solutions.
One of the prominent features of Salesforce is that it offers integrated solutions in different fields. Covering many areas such as marketing, sales, and after-sales services, this platform makes your business processes more efficient by putting your customers at the center. Combined with the expertise of its partner Kofana, Salesforce encourages your teams to work from a single center regardless of geographical differences and opens the door to an innovative customer experience.
One of the advantages of Salesforce is integrated applications. With Customer 360, you can bring together marketing, sales, service and IT teams, so you can more easily manage your business processes. Thanks to this integration, you can monitor the data coming from different channels and ensure business continuity by ensuring that your teams work in harmony.
Customer experience is also an important aspect of Salesforce. You can create personalized marketing strategies to expand your client portfolio and win leads. Thanks to the Salesforce platform, you can manage your customer communication channels and offer a unique customer experience.
One of the benefits Salesforce offers is reliability and customer success. With its innovative approach and constantly updated technology, it enables companies to achieve success by meeting their needs.
All in all, Salesforce is a powerful tool that businesses can use to strengthen customer relationships, increase productivity and gain competitive advantage. The integrated solutions offered by Salesforce contribute to the growth and development of businesses thanks to its personalized customer experience and constantly updated technology. In today's rapidly changing business world, it can be a great advantage not to ignore the benefits Salesforce provides for your business.
Customer Relationship Management (CRM) has become an indispensable part of today's business world. In this highly competitive environment, companies have to implement a customer-oriented approach and manage customer relations effectively. CRM, which comes into play at this point, is a strategic tool for companies to track, monitor and analyze all customer interactions and relationships.
The main purpose of CRM is to provide better service to customers, thereby increasing customer loyalty, gaining new customers and ultimately increasing profitability. However, CRM is not just a customer-focused tool. It also includes relationships with colleagues, suppliers and other business partners. In this way, business processes are made more efficient and the entire organization works better as a whole.
A CRM system is often offered as a software-based platform. This platform allows you to manage contact management, sales management, marketing, customer service and many more functions in an integrated way. For example, it can be used to track customer contact history, manage sales opportunities, plan campaigns, and gather customer feedback.
However, CRM is not just software. This strategy should become part of the business culture. All employees within the company are required to think and act in a customer-oriented manner. It is also of great importance to keep the data accurate and up-to-date. A healthy CRM strategy also helps improve business processes through data analysis.
In conclusion, Customer Relationship Management (CRM) is one of the keys to success in the modern business world. Effectively managing customer relationships helps companies increase their competitive advantage and increase their profitability. However, CRM is not just a tool, it is also a strategy. Companies need to adopt a customer-oriented mindset and apply it to the entire organization. In this way, the efficiency of business processes increases and success becomes inevitable.
Salesforce Sales Cloud is a component of Salesforce's customer relationship management (CRM) platform. Sales Cloud offers a suite of tools and features that help sales teams manage customer relationships, automate sales processes, and improve sales performance.
Wherever they are with potential buyers, Salesforce Sales Cloud enables you to connect with your customers with automated interaction tools. It supports the successful management of sales opportunities by improving the customer relations experience, which is built with e-mail, telephone or web solutions integrated with CRM, with automation and insights.
Salesforce Marketing Cloud is a cloud-based service that offers marketing professionals a powerful and comprehensive digital marketing platform. This platform enables businesses to interact with their customers, create personalized campaigns and manage their marketing strategies more effectively.
Salesforce Marketing Cloud supports omnichannel marketing activities. It includes a number of tools such as email marketing, social media management, SMS marketing, ad management and web personalization. In this way, businesses can communicate with their customers at the right time, in the right place and on the right channel.
The biggest difference between Salesforce and other competing CRM platforms is that Salesforce has an extensive and integrated ecosystem. Offering a 360-degree customer view, Salesforce provides its users with an integrated platform that includes sales, service, marketing, commerce, data management, reporting, artificial intelligence and much more.
Salesforce, a cloud-based solution, allows users to access their screens from any device or location. Since the data is stored in the cloud, it also provides an advantage in terms of security and backup.
Selected as the leading CRM system for the 15th time in Gartner's Magic Quadrant report, Salesforce offers its users powerful customization and application development capabilities. It enables businesses to create customized solutions according to their specific needs by creating custom business processes, automations and applications. It offers a 360-degree real-time view of the customer with its sales, marketing, trade and other platforms with highly advanced analytical and reporting capabilities, and allows the preparation of different reports and workflow screens for all of their operational processes. Thus, companies can create personalized campaigns to ensure customer loyalty and provide a consistent and holistic experience in online and offline channels.
Salesforce has a wide range of products as well as a large user community that helps you gain new capabilities while uploading many custom apps and add-ons to the app store AppExchange. AppExchange also allows third-party developers and partners to offer a variety of solutions on the platform.
Of course, other competing CRM solutions have their own advantages and can be chosen depending on the needs of the business. However, factors such as Salesforce's extensive functionality, integration capabilities, and broad ecosystem are key features that set it apart from other competitors.
Customer Relationship Management (CRM) has become an indispensable part of today's business world. In this highly competitive environment, companies have to implement a customer-oriented approach and manage customer relations effectively.
5 Important Key Performance Indicators to Watch in Sales Management
Salesforce has become an indispensable tool in today's business world. In the digitalizing world, it has become more important to retain existing customers and reach new prospects.
As a Salesforce Gold Certified Partner, Kofana offers you the best Salesforce services. We offer digital transformation solutions that will bring you to the perfect level in your sales processes and customer services, whether on the Internet or with your sales staff in the field, and where you can stay in successful and measurable communication at any point in your company's contact with them.
