As Kofana, we will be with you throughout all the process from creating a CRM strategy for the needs of your organization to realizing the related Salesforce.com solution. We know that CRM is a concept that goes far beyond only providing customer satisfaction, a new sales automation system or call center service. To turn you into a “Company of Customers”, we review your working methods and current working system together, and plan and manage the effects of your efforts towards being a Customer-Oriented Company on employees, processes and technologies you use and the transformation required together.

We guide you step by step to be successful in the transformation process of becoming a “Customer Company”. We provide an integrated and strong infrastructure for the implementation of your CRM strategy, which was created by considering the needs of your company. We combine our expertise in change and transformation management, management information systems, project management, technology change, software development, adaptation and integration, which we have for many years, with the methods of achieving your company goals. With our Salesforce.com certified consultants; We provide needs analysis, planning, adaptation, system design, training and support services.