Driving Pearson’s Digital Transformation with MuleSoft Integration

For years, Pearson was recognized as a long-established publisher providing printed textbooks to students and educational institutions around the world. However, with the rise of the digital age, the concept of education began to evolve. Today’s learners seek mobile access to educational content, personalized learning experiences, and instant support. To meet these changing expectations, Pearson needed to transform.

At the time, Pearson’s systems were fragmented. Operations such as order processing, student data management, billing, and document handling were run across disparate platforms. This not only slowed down workflows but also increased the risk of errors. What Pearson needed was a modern, flexible, and sustainable platform that could unify all its systems.

Enter MuleSoft

This is where MuleSoft came into play. MuleSoft is an integration platform that enables different systems to communicate with one another. Through MuleSoft’s Anypoint Platform, Pearson began building an integrated digital infrastructure, connecting its various systems through APIs—Application Programming Interfaces.

APIs are software components that allow applications to exchange data and perform operations. Pearson developed custom APIs for critical functions like order management, student enrollment, billing, and content sharing. As a result, processes became faster, more efficient, and significantly more accurate.

A Next-Generation Experience with Agentforce

One of the most significant milestones in Pearson’s digital transformation journey was the launch of Agentforce, an AI-powered digital agent solution. Agentforce provides real-time support to students, simplifies enrollment processes, and automates customer service operations. Notably, 70% of the APIs required for Agentforce were built on MuleSoft’s infrastructure.

Thanks to Agentforce, students no longer need to wait for hours to receive support. Instead, they can easily access the information they need through digital assistants. This not only reduced the workload on customer service teams but also significantly improved the overall student experience.

Infrastructure and Layered Architecture

Pearson adopted MuleSoft’s recommended three-layered API architecture:

• System Layer: APIs that connect directly with core systems such as Oracle ERP and Salesforce.

• Process Layer: APIs managing business processes like order management, enrollment, and documentation.

• Experience Layer: APIs serving user-facing platforms such as Pearson’s web portals and the Agentforce interface.

This layered architecture made APIs easier to manage and enabled greater reusability across projects.

Measurable Outcomes

Pearson’s investment in MuleSoft delivered impactful results in a short time:

• Student enrollments increased by 23%.

• 74% of APIs were reused, significantly reducing development costs.

• Agentforce is expected to automate 28% of support requests within the next two years.

Additionally, order management and e-commerce operations are now fully digital and integrated.

A Future-Ready Digital Ecosystem

With MuleSoft, Pearson didn’t just modernize its legacy systems—it built a robust digital foundation for the future. Today, Pearson is no longer just a traditional publisher; it is an integrated edtech company offering personalized learning experiences powered by AI.

Pearson’s journey illustrates how choosing the right integration platform is critical for successful digital transformation. It serves as an inspiring example for any organization aiming to embrace digitalization and deliver next-generation experiences.